Global corporation

Problem:
Many fragmented systems in the reseller network, data management is challenging. Difficult to create systematic after-sales opportunities. Hard to leverage key information to support effective marketing. Variation in customer experience across locations.

Objective:
To investigate whether a unified sales and after-sales system can be implemented in the scope presented in the target country. To create a prioritized and scheduled baseline plan for the implementation project. To define the necessary functionalities, access rights, and roles.

Implementation:
During the approximately 12-month project, the current system environment was first mapped along with integrations, to understand how we could effectively select the interviewees. After this, users of the system were interviewed across all different roles and systems in order to form comprehensive value stream descriptions of the current process. 

After this, a gap analysis was conducted on the deficiencies and issues of functionalities and connectivity. Based on the gathered information, prioritized requirements and an optimized sequence and scheduling for the implementation project were defined.

Result: 
Clear understanding from the seller to the management team of what is being done now and what will be needed in the future. Competitive offers for the required integrations implementation.  Ability to make a decision on the execution and schedule of the implementation project.