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Media-selling small and medium-sized enterprise (SME)
The development of cooperation between billing and sales
Problem:
Invoicing takes too much time, and there are too many errors in the invoices.
Objective:
To better understand the bottlenecks in the process and thereby improve the process, resulting in faster delivery of error-free invoices.
Background:
Problems in invoicing are often the result of mistakes or choices made early in the process. In this case, several different people from sellers to campaign planners are involved in the work already at the bidding stage. Information is exchanged internally mainly through email, which creates a lot of waiting. The storage locations for information vary, and information is not organized and prioritized efficiently.
Implementation:
The project began by mapping the entire order-to-delivery process, focusing particularly on the invoicing-related process steps, also describing information flows and data storage locations. The problems identified thereafter were prioritized, and a root cause analysis was conducted for the largest issues, revealing many significant areas for development. Based on these, a new process model was created, where all individuals involved in the project collaborate to create a bid, ensure that incomplete information does not transfer to the next steps of the process, and store the information in a standardized manner.
Result:
Invoicing lead time reduced by 40% with improved quality. Employee satisfaction also increased as conditions for working improved, leading to less time spent searching for correct information.
